#703: Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) Feedback
Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations.
She is ... a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it’s off base, unfair, poorly delivered, and, frankly, you’re not in the mood), with Douglas Stone, and Difficult Conversations: How to Discuss What Matters Most, with Douglas Stone and Bruce Patton (with a newly updated third edition that was released in August).
Sheila and her colleagues at Triad work with leaders and organizations to build their capacity to have the conversations that matter most. Her clients have included Pixar, American Express, the NBA, the Singapore Supreme Court, the Obama White House, and theologians struggling with the nature of truth and God.
She is schooled in negotiation daily by her three children. You can find my first conversation with Sheila at tim.blog/SheilaHeen.
From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.
Established in 1996, as "The Original Rorschach Website," Rorschach.org was founded by Mark W. Matthews, PhD and aims to continue providing an online resource for information about the ethical and professional use of Rorschach Inkblot Test.