< Nota - Show Notes for The Tim Ferriss Show - Episode: #703: Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) Feedback
View notes for Podcast: The Tim Ferriss Show
Nov 9, 2023

#703: Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) Feedback

Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations. 

She is ...  a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it’s off base, unfair, poorly delivered, and, frankly, you’re not in the mood), with Douglas Stone, and Difficult Conversations: How to Discuss What Matters Most, with Douglas Stone and Bruce Patton (with a newly updated third edition that was released in August).

Sheila and her colleagues at Triad work with leaders and organizations to build their capacity to have the conversations that matter most. Her clients have included Pixar, American Express, the NBA, the Singapore Supreme Court, the Obama White House, and theologians struggling with the nature of truth and God.

She is schooled in negotiation daily by her three children. You can find my first conversation with Sheila at tim.blog/SheilaHeen.

Please enjoy!
Podcast Guest: Sheila Heen

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Douglas Stone and Sheila Heen explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help.

The Psychology of Victim :Blaming

When people want to believe that the world is just, and that bad things won't happen to them, empathy can suffer.
The Atlantic

Difficult Conversations: How to Discuss What Matters Most

From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

Appreciation, Coaching & Evaluation

Sheila Heen describes three different kinds of feedback that leaders receive in the workplace.
Global Leadership Network

To give better feedback, you must fully understand the agony of receiving it

We talk a lot about how we need feedback and not enough about how we process it.

Stone & Heen Website

Douglas Stone and Sheila Heen are best-selling authors of Difficult Conversations and Thanks for the Feedback.

Triad Consulting Group

Triad offers tips and strategies for difficult conversations, giving & receiving feedback, conflict resolution, leadership development & effective communication

The War of Art: Break Through the Blocks and Win Your Inner Creative Battles

Bestselling novelist Steven Pressfield identifies the enemy thatevery one of us must face, outlines a battle plan to conquer thisinternal foe, then pinpoints just how to achieve the greatest success.

Podcast Sponsor - ShipStation

Podcast listeners get to try ShipStation for free for 60 days. Click here for this special promotion.

Getting the Love You Want: A Guide for Couples: Third Edition

Dr. Harville Hendrix and Dr. Helen LaKelly Hunt explain how to revive romance and remove negativity from daily interactions.

Blame Absorbing vs. Blame Shifting

Sheila Heen compares the potential pitfalls for anyone who may shift or absorb blame.

Online Rorschach Inkblot Test

Established in 1996, as "The Original Rorschach Website," Rorschach.org was founded by Mark W. Matthews, PhD and aims to continue providing an online resource for information about the ethical and professional use of Rorschach Inkblot Test.

The 6 Things That Predict Divorce

Learning about divorce can prevent your relationship from making the same mistake or rescue it if it already has.
The Gottman Institute


r/pettyrevenge: For all your stories of small victories over those who've wronged you.

Tips for Using Words of Affirmation in the Workplace

When your partner's primary love language is words of affirmation, it means expressing your appreciation in words. Learn how you can speak love to your partner.
Verywell Mind

Official Episode Page

Access addition show notes from this podcast episode as well as other content from Tim Ferriss here.